Return Policy of the Company

Thank you for shopping at P.L.S. MIND. We want you to be completely satisfied with your transaction with us, and we are committed to providing our customers with top-quality products from verified sellers. Each product undergoes a review process before it is allowed for sale on our website.

In rare cases, where sellers face stock shortages or other legitimate issues that may result in the inability to fulfill an order, we may need to cancel the order and issue a refund. However, we will inform you promptly in such situations to avoid unnecessary concern.

Return Eligibility Criteria

• Items must be in their original condition, unworn, with necessary tags attached.
• No missing or damaged parts.
• The product must not show signs of rough handling.
• Returns due to a change in choice may be unaccepted.

Return Process

Please contact our customer service team through any of our available channels. You will be provided with a shipment address and detailed instructions on how to return the item. Package the item(s) securely, including the original packaging.

Note: Shipping costs for return items are covered by the seller if the reason for return is valid.

Dispute Resolution

In case of disputes or issues with shipping, transaction, payment, or product, buyers and sellers must contact our support team via WhatsApp at +2347076238762. Our dedicated team will assist in resolving disputes and may request additional information or documentation.

Refunds and Exchange

If you receive a damaged, incorrect, or defective item, please contact us immediately. We may request additional information or a description of the product to help with analysis and issue resolution.

Note: Shipping costs are non-refundable. Refunds for unsuccessful transactions are processed within 0-48 hours. Products that have been in the custody of the buyer or at a pickup station for more than 3 days will not be eligible for return.

Policy Acceptance

By making a purchase, you consent to our return and refund policy and agree to its terms. Any updates or amendments to this policy will be posted on our website.

If you are not completely satisfied with any of our products or services, please do not hesitate to contact us. We are here to address any issues you may encounter and to serve you better.